REFUNDS & RETURNS

 

Naaz By Noor shall make all endeavors to deliver defect free products to the purchasers.

Naaz By Noor does not take title to any returned items purchased by the user unless the item is received from Naaz By Noor .

Any item purchased on our website does qualify for return / exchange  but only if its  unworn, unused, unwashed, unaltered, undamaged and retaining the original tags . In case of size issue we provide alterations at no extra cost .

Any order placed / off the shelf sale directly from our studio does not qualify for exchange or return .

There will be no return / exchange in lehengas and any other customized orders  ( this includes size customization or any other customization  ) .

The return / exchange/alterations shall be communicated to Naaz By Noor within  48 hours of its receipt via email , call or WhatsApp . Any communication received after 48 hours of delivery shall not qualify for return or exchange be it any reason.

In case of any defective piece from our end, we will replace the same once we have received the said piece, client needs to courier it to us since there is no return pick up from our end . We must receive information in writing from your end within 48 hours  receiving the parcel.  Also, the items returned should be unused and with all tags and labels intact.

Only the amount paid by customer will be refunded after deducting courier charges and payment gateway charges aprx 3-4% on the paid amount . Any international refund will be paid in inr . Return pick up is not possible in both domestic and international shipments . International return / exchange or alterations are to be sent by the client to naazbynoor on their cost  .

Naazbynoor wont be paying any import duty or taxes on inward couriers ( return / exchange or alterations parcel ) since GST is already paid during dispatch . All refunds or cancellation will be made in an Indian bank account or Indian upi .   RTO parcels advance amount will be refunded after deducting courier charges of both ways. 

 Money for the returned product will be refunded within 24-48 hours of receiving the returned outfit by Naaz By Noor .

Naaz By Noor holds the sole discretion to determine whether a refund can be issued. For further information please read our Returns & Exchanges Policy.